Access the UHC portal to retrieve letters, download all of the documentations, and save to a shared drive.
DOMAIN
Revenue Cycle Back
FUNCTION
Customer Service
Category
Payer Correspondence Processing
Status
Being Pursued
AUTHORING ORGANIZATION
Northside
PERFORMANCE METRIC
Other
Automation Tool
UiPath
TECHNOLOGIES
RPA
Applications
Star
UHC Portal
HB | PB
N/A
Problem Statement
Patient and payer correspondence has to be retrieved and filed before downstream teams can act on it, and doing this manually is slow. UHC posts letters and documentation to its portal that have to be pulled down and saved where staff can use them. Logging in and downloading each document by hand is repetitive, and correspondence left on the portal isn't visible to the teams who need it.
Automation Solution
This automation logs into the UHC portal, retrieves the posted letters and documentation, and saves them to a shared drive.
Automation Resources
PDDs, Process Flows, Presentations, and Assessments
No resources currently available
Related Automations
No related automations
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4 years ago
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Problem Statement
Patient and payer correspondence has to be retrieved and filed before downstream teams can act on it, and doing this manually is slow. UHC posts letters and documentation to its portal that have to be pulled down and saved where staff can use them. Logging in and downloading each document by hand is repetitive, and correspondence left on the portal isn't visible to the teams who need it.
Automation Solution
This automation logs into the UHC portal, retrieves the posted letters and documentation, and saves them to a shared drive.
Automation Resources
Related Automations
Comments