Problem Statement

Operational and productivity reports must be pulled from several systems, assembled, and distributed on a schedule, and building them by hand consumes analyst time and delays the insight leaders need to manage their teams. The Financial Access Reporting Team needs the same quality and productivity reporting, compiled from time-gap and performance data sources. Building it by hand manually is repetitive work that delays the team's view of performance.

Automation Solution

This automation compiles quality and productivity reporting for the Financial Access Reporting Team (FACT) using time-gap and performance data sources.