Problem Statement

Payments must be matched and posted accurately and promptly, and manual posting and balancing is slow and exception-heavy; unposted or misapplied cash distorts accounts receivable, ties up credit balances, and delays a clear view of what has truly been collected. Self-pay collections come in from outside the normal payer remittance flow, as batch files from collection agencies and credit-card payments from the online portal, so they don't post automatically the way an 835 would. Each batch has to be queued, matched to the right patient accounts, and posted by hand, and until it is, collected patient cash sits unapplied and AR looks overstated.

Automation Solution

This automation gathers self-pay agency payment batches and online credit-card payments, launches Meditech to create a batch, matches the payments to patient accounts, posts the cash, and updates the accounts receivable balances.