Problem Statement

Payments must be matched and posted accurately and promptly, and manual posting and balancing is slow and exception-heavy; unposted or misapplied cash distorts accounts receivable, ties up credit balances, and delays a clear view of what has truly been collected. When an EOB doesn't balance, the payment can't simply be auto-applied; someone has to work it at the line or claim level so each amount lands against the right charge and the posted total ties out to the EOB. This allocation work is detailed and manual, and an EOB left unbalanced means cash that isn't fully or correctly applied.

Automation Solution

This automation reviews unbalanced EOBs and posts payments at the line or claim level so amounts are correctly allocated across charges and the posting ties out to the EOB total.