Problem Statement

Clinical communication tasks require reading messages and routing information accurately and promptly, and handling them manually consumes clinical staff time and can slow the response a patient or provider is waiting on. For inpatient Ask-a-Doc questions, each Epic InBasket message has to be forwarded to the on-call specialty provider and a secure text sent so they know it's waiting. Doing both steps by hand for every message is repetitive, and a delay means a clinical question sits unanswered.

Automation Solution

This automation forwards each inpatient Ask-a-Doc Epic InBasket message to the on-call specialty provider and sends a TigerConnect notification so the message is seen and answered promptly.