Problem Statement

Authorizations must be resolved before service, and doing it manually is labor-intensive. Once an authorization is submitted, the decision sits with the payer. Staff have to check each one to capture the authorization number when approved, which the claim can't bill without. They also need to catch a denial in time to escalate to the provider and patient, so the care plan can be adjusted before the service happens. For veteran patients that status lives in the VA HSRM portal.

Automation Solution

This automation checks authorization status for veteran patients in the VA HSRM portal and updates Epic with the current status, including the authorization number if approved.