Problem Statement

Scheduling and appointment management is high-volume and time-sensitive, and handling each request manually consumes staff time and leaves slots unfilled or follow-ups missed. Behavioral Health telemedicine visits depend on continuity - the return appointment needs to be booked around the video visit so the patient stays in active care - but the workflow spans nurse rooming in Epic and scheduling on Teladoc, and when those steps lag, follow-ups slip and at-risk patients fall out of treatment. Coordinating two systems per visit by hand is exactly where that continuity breaks down.

Automation Solution

This automation identifies Epic telemedicine-to-home Behavioral Health patients, completes nurse rooming, and schedules return appointments on Teladoc before and after the provider video visit.