Problem Statement

Payments must be matched and posted accurately and promptly, and manual posting and balancing is slow and exception-heavy; unposted or misapplied cash distorts accounts receivable, ties up credit balances, and delays a clear view of what has truly been collected. Zero-pay remittances still have to be posted, because the denials and adjustments on them have to be recognized in patient accounting even though no money moves. When these arrive as lockbox faxes with no accompanying 835, there's nothing to auto-post, so each one has to be keyed in by hand to get the denials and adjustments onto the accounts.

Automation Solution

This automation posts zero-pay EOBs received via lockbox fax when no 835 is available, recognizing the denials and adjustments in the patient accounting system.