Problem Statement

Patient and payer inquiries have to be answered promptly and accurately, and handling each one manually consumes staff time. When patients request an itemized statement through the portal or by email, someone has to pull the statement and send it through the right channel. Working each request manually is repetitive, and a backlog leaves patients waiting on documentation they asked for.

Automation Solution

This automation reviews itemized-statement requests submitted via MyChart and email, pulls the statements, and delivers them through MyChart, email, or mail.