Problem Statement

Operational and productivity reports must be pulled from several systems, assembled, and distributed on a schedule, and building them by hand consumes analyst time and delays the insight leaders need to manage their teams. The HIM team needs the same kind of quality and productivity reporting, compiled from time-gap and performance data sources. Building it manually each cycle is repetitive work that delays the team's view of performance.

Automation Solution

This automation compiles quality and productivity reporting for the HIM team using time-gap and performance data sources.