Problem Statement

Pharmacy and medication-management tasks require timely, accurate handling of prescriptions and results, and doing them manually pulls clinical staff away from patient care and risks delays. Anticoagulation results like PT/INR and heparin levels land in pharmacists' InBasket folders, and results outside the safe clinical range need a prompt phone-visit follow-up. Working each result by hand and booking the visit is repetitive, and a delayed follow-up on an out-of-range anticoagulation result is a genuine patient-safety concern.

Automation Solution

This automation runs the TeleRx Anticoagulant InBasket report and schedules same-day or next-day anticoagulation phone visits for patients whose PT/INR or heparin results fall outside defined clinical thresholds, canceling superseded future appointments.